Delta Air Lines refunded $6 billion to travelers since 2020: CEO tells Buttigieg ‘we took action’
What airlines owe you
Delayed flight?: If your flight is delayed, you may be eligible for compensation from your airline
interactive dashboard for travelers to find “easy to-read, comparative summary information on the services or amenities that each of the large U.S. airlines provide when the cause of a cancelation or delay was due to circumstances within the airline’s control.” The dashboard is expected to go live by Friday on the department’s Aviation Consumer Protection website.
“Second only to safety, Delta’s priority is to do right by our customers when delays or cancellations happen, regardless of the cause,” Morgan Durrant, a spokesperson for Delta Air Lines, told USA TODAY in an email. “The categories DOT’s dashboard lays out are aligned with our existing Customer Commitment and we’ve updated some of our language to be explicitly clear about the services and amenities we provide customers when they are inconvenienced. Our focus remains on providing industry leading operational reliability and customer service across our operation.”
case-by-case basis.