OK Google, stop selling the Pixel 2 XL

Problems keep arising for the Pixel 2 XL, and Google isn’t being too transparent in its handling of them. They’re centered around the display as a large number of units are experiencing screen burn-in, image retention, blue tint, graininess, and smearing. And it seems like there’s a new issue or two with the display coming forward on a daily basis. The overall situation has reached a concerning level as customers are returning devices and canceling orders, which is definitely not what any company wants for its latest flagship.

All we know, at least for now, is that Google is actively investigating the problems. That’s not good enough, though. Google needs to immediately stop selling the phone. It cannot continue offering a premium product when there are numerous, obvious issues in one of the most important areas.

TechnoBuffalo has already advised consumers to avoid buying the Pixel 2 XL until further notice. Many other publications have done the same. There’s simply no way we can recommend an $849 phone when the display is worse than the displays on phones that cost half as much money. It’d be wrong to put the Pixel 2 XL in a positive light. Google messed up, and the company must face the consequences. Customers are sending units back and the media is modifying reviews to say the Pixel 2 XL is a broken, incomplete device.

The public, however, can only do so much. Confidence is being lost with every day that goes by without an explanation. Both consumers and the media deserve transparency from Google, but they’re not getting that. So it’d be best if Google temporarily halted sales of the phone as it figures out the issues, fixes the problems, and offers a solution to those affected by them. If Google doesn’t understand what caused everything to go downhill for the Pixel 2 XL’s display, that’s fine. But it should be updating us throughout the investigation.

Realize that these issues cannot be solved by a software update. Google won’t be rolling out a magical fix over-the-air to make us happy. The screen burn-in, image retention, blue tint, graininess, and smearing are related to the OLED panel.

Aside from manufacturing the Pixel 2 XL, LG is behind the display.

Article source: https://www.technobuffalo.com/2017/10/25/ok-google-stop-selling-the-pixel-2-xl/