Inside Southwest Airlines’ Nashville airport meltdown and how a viral TikTok sparked a major review
Amani Robinson and her mother were shocked when, after enduring hours of Southwest Airlines flight delays, they were unceremoniously stranded without explanation on Christmas night.
They stood among hundreds of jilted passengers at Nashville International Airport, seeking answers from confused airline workers. But instead of rebooking their flight to see family in Cleveland for the holiday, an airline agent called police officers to diffuse the angry crowd.