This is meant to address the overall utility of Alexa. It’s cool you can set timers and play music, but aside from that, there’s not much more you can do with the Echo. This new feature might make it more appealing to use on a daily basis. The report also notes a recent study from VoiceLabs that said Amazon’s other move to improve Alexa’s usage—third-party skills (or voice apps)—is being ignored by users. This was supposed to incorporate Alexa more into the daily schedule of its users, but apparently it is not happening.
We don’t know how exactly this will work. Will you have to link your phone or contacts with the device? Or will it function by using an Amazon account much like Apple has done with iMessage and FaceTime communication with Wi-Fi only devices? Many questions remain.
Article source: https://www.technobuffalo.com/2017/03/03/amazon-is-working-on-new-alexa-devices-that-will-offer-intercom-functionality/