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Staff-to-resident abuse in long-term caring homes adult 148% from 2011

  • January 18, 2018

Diana Pepin never approaching to constraint abuse when she commissioned a camera in her mother’s room in an Ottawa long-term caring home. She wanted to keep an eye on her mom and, as a former nurse, guard a staff’s doing of her mother’s hygiene. Instead what she prisoner was these words:

“Die, die we bitch. You’ve got to die now.”

The difference were oral to Pepin’s infirm mother, Viola, 86, by a personal support workman (PSW) who had been caring for her for years. Viola can't pierce or pronounce due to a dire mind injury, though Pepin says she can understand.

“My mom had to go to sleep, had to go to bed that night, be tucked in by this chairman … and this is her primary dusk caregiver,” says Pepin. “This is torture.”

Verbal abuse prisoner on camera during Ottawa nursing home0:37

The City of Ottawa says a PSW concerned in a occurrence was fired, along with dual other staff members who witnessed a abuse and unsuccessful to news it.

A year-long CBC Marketplace examination reveals this box is not isolated.

Marketplace gathered 6 years of information from Ontario’s long-term caring facilities, including vicious incidents involving abuse and slight that any home reports to a government. The series of incidents was compared with a series of protected beds in any home to calculate a rate of abuse.

The examination reveals that staff-to-resident abuse increasing 148 per cent from 2011 to 2016, a many recently accessible data.

In 2016, there were 2,198 reported incidents of staff-on-resident abuse. This means, on average, that 6 seniors during long-term caring homes in Ontario are abused each day.

Jane Meadus, a counsel and institutional disciple with a Advocacy Centre for a Elderly says family members come to her with abuse reports all a time.

‘Every time we’d ask for an reason from a facility, we would be told that there was no documentation.’
– Daniel Nassrallah, lawyer

“We hear stories of people being illegally detained, of being left in bed for days, dirty conditions, cockroaches, assault,” says Meadus.

Pepin started carrying concerns about her mother’s caring during Peter D. Clark Long-Term Care home when she beheld her mom had bed sores and her basins weren’t being cleaned.

Daniel Nassrallah is a counsel who is now representing Pepin in her quarrel opposite her mother’s long-term caring home. Nassrallah had commissioned a camera in a room of his possess 89-year-old grandfather, Georges Karam, during a Garry J. Armstrong Home in Ottawa after he beheld bruises and lesions on his grandfather’s body.

“Every time we’d ask for an reason from a facility, we would be told that there was no documentation, there’s no information to elaborate or to explain or strew light on what occurred,” says Nassrallah.

Abuse and slight of aged Ontario caring patients

“I’d had enough, a family had had enough, and we said, we know what, we need something to use as an inquisitive apparatus and potentially a halt to establish what’s unequivocally going on here,” he says.

The camera held a PSW punching Karam 11 times in a face while he lay in his bed.

The City of Ottawa has grown a “continuous alleviation plan” in response to their incidents final year. The devise includes abuse-prevention training, updating residents’ caring plans, upgrading technology, and a launch of a third-party examination of the long-term caring services to yield recommendations directed privately during preventing incidents of abuse.

The news is approaching to be presented to city legislature by Apr of this year.

This is partial of Marketplace’s year-long examination Crying Out for Care.  If we have a story we wish to share, email

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