Injured B.C. lady told to call 911 to get from sanatorium parking lot to puncture door

When Britany Spavin harm her feet after descending down a moody of stairs, she drove to a circuitously sanatorium to get help.

That was the easy part. 

It was removing from a sanatorium parking lot to a puncture room that was hard. 

Spavin made a 45-minute expostulate on Sunday from her home in Salmo to a Kootenay Boundary Regional Hospital in Trail, located in a West Kootenay region of a B.C. Interior. 

The sanatorium is now undergoing $58 million in upgrades. Access to Kootenay Boundary Regional Hospital was altered in Sep to a proxy covered walkway that runs around a construction zone.

The trek from a parking lot to a puncture room doorway was some-more than Spavin and her harmed feet could handle.

When she called sanatorium accepting to ask if she could park in a empty area tighten to a doors, she was told she could not “under any circumstances.”

When Spavin explained that she was too harmed to get from a unchanging parking lot to a front doors, generally due to all a surrounding construction, a receptionist suggested she call 911 and get an ambulance. 

“I was like … though I’m already in a parking lot of a hospital,” Spavin told Sarah Penton, horde of Radio West. 

“It usually kind of burnished me a wrong approach … it done me feel a small odd that we would be compulsory to call in such a indispensable use when we was already during a hospital. It usually seemed like a unequivocally impassioned choice for what we was seeking for.”

Spavin finished adult parking illegally in a infirm parking area since it was closer to a doorway than a unchanging parking.

She says it took her 15 mins to travel by a “maze” of construction from her automobile to a front doorway of a puncture department. 

A convey car is accessible to expostulate anyone who needs assistance from the parking lot to a sanatorium doors but usually on weekdays.

Spavin waited 4 hours during a sanatorium before determining to leave but seeing a alloy or having X-rays taken. She is now seeking diagnosis during a sanatorium in Nelson, B.C., instead of Trail.

Interior Health response

Jane Cusden, executive of clinical operations with Interior Health, says paramedics have spasmodic been called to get people from a Trail sanatorium parking lot to a door. But it is not a common option. 

“It’s unequivocally formidable to pronounce to a specific situation. we would contend that this is a flattering surprising case. We’re unequivocally contemptible for this patient’s experience,” Cusden said. 

The B.C. Ambulance hire is located during a behind of a sanatorium parking lot, 250 metres from a sanatorium doors. 

Cusden says routinely a puncture dialect would see if someone would be means to support in a conditions like Spavin’s. But Sunday was a quite bustling day in emergency. 

Cusden says Interior Health is wakeful that accessing a Trail sanatorium has been an issue. 

“It’s been severe for patients and visitors to entrance a hospital, generally those with mobility challenges,” she said. 

“We apparently will examination this box and see what improvements we can make to a messaging that a [reception] switchboard gives to people.” 

Interior Health says outmost upgrades to a sanatorium are expected to be finished by late tumble 2020.

Article source: https://www.cbc.ca/news/canada/british-columbia/injured-b-c-woman-told-to-call-911-hospital-parking-lot-emergency-door-1.5384531?cmp=rss