Issues with T-Mobile, Verizon or AT&T? It may just be T-Mobile

June 16, 2020
Technology

T-Mobile confirmed Monday a “voice and data issue” affected customers, some of whom reported inability to make or receive phone calls or text messages.

Downdetector, which collects outage reports from users, shows a spike around 3 p.m. EDT Monday that has since slowly come down.

Neville Ray, president of technology at T-Mobile, tweeted, “Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly.”

It is unclear how widespread the issue is or how many T-Mobile customers are affected. USA TODAY reached out to T-Mobile for details but was pointed to Ray’s tweet.

Downdetector reported outages for other carriers such as Verizon, ATT, Sprint and Metro (both owned by T-Mobile).

Verizon said it is not experiencing an outage.

“Verizon’s network is performing well. We’re aware that another carrier is having network issues. Calls to and from that carrier may receive an error message,” said Rich Young, a Verizon spokesperson. “We understand Downdetector is falsely reporting Verizon network issues.”

T-Mobile dealt with a voice and data issue.

Young said:

Sites such as Downdetector.com utilize limited crowdsourced data drawn from sample social posts which are often statistically insignificant or factually incorrect. A lot of factors can contribute to a false report on a third-party website … a faulty device, network traffic that slows but doesn’t inhibit connections, commercial RF blockers, human error, network issues impacting other carriers and more. These types of sites do not evaluate and confirm the crowdsourced data that they receive, they simply aggregate it and report it. The result can be faulty reports of network performance interruptions causing widespread miscommunication for wireless users.

ATT told USA TODAY it is “operating normally.”

A spokesperson for the service provider pointed to a tweet from its news account saying, “Our network is operating normally, but it’s possible some customers are unable to reach people on other carriers’ networks.”

Follow Josh Rivera on Twitter: @Josh1Rivera.

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