Flight cancelled from COVID-19? Airlines owe we a document — though not a refund, CTA says

The Canadian Transportation Agency says airlines are not compulsory to reinstate passengers for flights cancelled due to a COVID-19 pestilence or other reasons outward an airline’s control. 

The transport watchdog says stream manners usually abet a airline to safeguard passengers can finish their trip.

Over a past month, airlines have cancelled routes and slashed ability amid plunging transport direct triggered by a novel coronavirus, withdrawal thousands of Canadians stranded abroad and thousands some-more though a flight.

Airlines have been promulgation repatriation flights and charity business vouchers — an proceed a watchdog supports — though usually Sunwing has a reinstate process in place for cancelled routes.

Passenger rights disciple Gabor Lukacs says several decisions by a transport group itself seem to deny a new statement, with during slightest 3 rulings in a past 7 years affirming atmosphere travellers’ right to a reinstate regardless of either a moody termination is over a airline’s control.

Lukacs says a agency’s position is “troubling,” while a watchdog says it’s aiming for a change between newcomer insurance and “airlines’ operational realities” as limit closures prompt carriers to park planes and lay off thousands of employees.

Article source: https://www.cbc.ca/news/business/covid-airlines-refund-1.5510895?cmp=rss