‘Where’s my stuff?’: Sunwing passengers watchful adult to 10 days for luggage from approach flights

Mario Stojanac and his family are still watchful for their luggage — 10 days after drifting home on a approach Sunwing moody from a Dominican Republic to Toronto.

“Right now, it’s in an abyss,” he said. “Where’s my things and will we ever see it again, and because won’t anyone tell me what’s going on?”

The family landed in Toronto around 8 p.m. on Saturday, Apr 14, during an ice storm that lasted by a weekend. During that time, several Sunwing flights were behind and many passengers went home though their luggage.

Some travellers still haven’t perceived their bags. They say the prolonged wait and miss of information about their blank luggage is unacceptable.

“I feel like they don’t care,” pronounced Stojanac. “Absolute apathy.”

Mario Stojanac, Mary Luz Mejia and 6-year-old daughter, Nathalie are still watchful for their luggage from their Sunwing moody on Apr 14. (submitted by Mary Luz Mejia)

Sunwing says a troubles that weekend were caused by a vast series of absentee workers at Swissport, a association that runs a airline’s container doing and embankment operations.

The airline told CBC News it’s “deeply disappointed” by a “customer use failures” that ensued. It said it’s now operative on strait skeleton to forestall this from function again, and has sent reparation letters and remuneration to influenced passengers.

When they landed in Toronto, no baggage arrived from their flight, and a family says they perceived no instruction from Sunwing at a airport.

After watchful some-more than 3 hours, they schooled from a associate newcomer they indispensable to fill out a blank luggage explain form in sequence to get by Canadian customs without their bags.

“Why no one from Sunwing could have announced that is over my comprehension,” pronounced Mary Luz Mejia, Stojanac’s wife. “It was like a diversion of damaged telephone.”

Around midnight, a family finally gave adult on their blank luggage, handed in their form, and headed home — four hours after their arrival.

‘Not acceptable’

Stojanac pronounced he’s contacted Sunwing mixed times a day for updates. On Tuesday, he says he perceived a call that a airline had found his bags, though it incited out they belonged to his brother’s family; they had been on a same flight.

On Friday, Stojanac said Sunwing gave him a name of a bearer association it pronounced had his luggage. He called a association and says it denied carrying them.

“I was flattering pissed off,” he said. “Nobody can tell me where a things is.”

Meanwhile, a family has had to squeeze necessities packaged in their blank bags including makeup, undergarments and examination clothes. They have nonetheless to hear when their luggage will arrive.

“It’s not acceptable,” pronounced Mejia.

Joe Petix with his dual children, on vacation in Jamaica. (Submitted by Joe Petix)

Joe Petix in Vaughan, Ont. has been watchful nine days for his luggage after holding a Sunwing moody from Jamaica to Toronto on Apr 15.

He says a bearer did arrive with luggage on Apr 22 — though delivered usually one of his family’s 3 blank bags.

“When is this comedy act going to end?” he said. “This is a disaster.”

Unlike Stojanac and Mejia, Petix perceived an reparation and $100 in Sunwing transport vouchers in remuneration for any family member. However, he says he has no enterprise to transport on a airline again.

“How they rubbed a conditions was really bad.”

‘It was finish hell’

Sunwing passenger Lyndsay Burke-Sholer got her luggage behind on Apr 22, though she pronounced it was no interjection to Sunwing.

She was ostensible to fly from Jamaica to Hamilton on Apr 15, but, due to a organisation issue, her moody was redirected to Toronto and landed around 11:30 p.m. She says a craft sat on a tarmac for some-more than 5 hours before newcomer were authorised to disembark.

Lyndsay Burke-Sholer and sister, Lisa Burke on vacation in Jamaica. (Submitted by Lyndsay Burke-Sholer)

“It was finish hell,” she said. “I saw people hyperventilating, kids were crying. we consider it was about 3 a.m. when they finally offering us a splash of H2O or juice.”

Burke-Sholer says when she finally entered a airport, there was no pointer of her luggage and no denote when it would arrive. She left empty-handed and done a hour-long tour to her home in Hagersville, Ont.

Fortunately, she says a crony travelling in her celebration who works during a Hamilton airfield located her luggage during a airfield this past weekend. Burke-Sholer was means to collect it up.

“It’s ridiculous,” she said. “It should have had that sent to my doorway immediately.”

Sunwing sent her an reparation and a $300 reinstate for her troubles. She pronounced it’s not enough.

“It doesn’t cover a approach people were treated.”

Article source: http://www.cbc.ca/news/business/sunwing-flight-toronto-missing-luggage-1.4631841?cmp=rss