‘They should’ve helped me’: Booking through third parties like Expedia leaves some travelers stranded
- When travel plans go awry who is responsible for resolving the issue: the hotel or the third-party booking site?
- Many travelers struggle to ever get refunded and chase down their money for years.
- There is a lack of motivation for these companies to uncover areas that are short in services, says one expert.
“How to travel better” is a five-part series focusing on uncomfortable or inefficient travel experiences and how the industry can do better. If you’d like to contribute to our future reporting and share your experience as a source, you can fill out this quick form.
When Ginette Gosselin planned a family trip in March to Santa’s Village in Ontario, Canada, she never expected she’d have hundreds of dollars tied up after they returned home.