Southwest announces a $49 fare sale as airline recovers from its holiday meltdown
holiday travel meltdown, which saw thousands of flights canceled and passengers and bags left stranded for days.
Southwest has promised to compensate passengers and take steps to prevent a similar operational catastrophe from happening again.
Read on for more about the terms of the sale and instructions on how to claim your compensation from the airline if your own travel was interrupted.
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Southwest’s $49 fare sale
Southwest’s latest deals are available through 11:59 p.m. PST on Thursday. Fares as low as $49 one-way are available for flights between Jan. 31 and May 17.
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The deals are available only on certain days for some routes, most of them on Tuesdays and Wednesdays.
Check out the airline’s website for full terms and conditions.
Was your Southwest flight canceled during the meltdown? Here’s how to get your compensation
Southwest has a webpage set up for customers whose flights were canceled or severely delayed between Dec. 24 and Jan. 2.
According to the airline, travelers whose flights were canceled or delayed by more than three hours in that period are eligible for full refunds if they did not take a rebooked Southwest flight. Those customers also qualify for 25,000 Rapid Rewards points, which they must claim by March 31 through the airline’s portal.
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In addition, Southwest will reimburse passengers for “reasonable” incidental expenses, including hotels, rental cars, other airline tickets and food as a result of operational disruptions.
The airline issued guidance to investors last week that it expects the meltdown will cost the company as much as $825 million.