Dear United Airlines: Knee-jerk Reactions Are Bad PR Karma
In 2008, singer/songwriter Dave Carroll was on a moody from Halifax, Nova Scotia to Omaha, Nebraska, with a layover during Chicago’s O’Hare airport. As he was disembarking, another newcomer cried out, “My God! They’re throwing guitars out there!â€
Article source: http://www.huffingtonpost.com/entry/united-airlines-crashes-into-another-disasterknee_us_58eca294e4b0ea028d568cab?section=us_travel