‘A joke’: Some TD business contend e-transfers still down a week later
Some TD Canada Trust business are still carrying problems with e-transfer payments several days after a bank announced the issue has been resolved.
Starting Oct. 29, many TD business couldn’t send or accept electronic payments. The bank pronounced a problem wasn’t widespread and on Thursday announced a law-breaker — glitches with a new height ascent — had been fixed.
But on Monday, 8 days after a problem started, Monika Arpasi pronounced she still had about $3,000 sitting in cyberspace since of e-transfers she couldn’t deposit.
“I’m unequivocally frustrated,” pronounced Arpasi who lives in Stouffville, Ont. and runs Tiny Bubbles Childcare. She initial beheld a problem one week ago when she couldn’t deposition electronic payments sent by relatives who use her daycare.
Arpasi says her father called TD countless times to protest and was positive a problem would be bound by Monday. So when she still couldn’t entrance her money Monday, Arpasi was floored.
“I don’t even know what to contend anymore, I’m only speechless,” she said. “I only had to laugh, like, come on, this is a fun now.”
Arpasi says she’s never perceived an adequate reason why, for her, a e-transfer remuneration problem persists.
“They pronounced on Monday, on a 6th, it will be resolved, all a problems, yet it’s still nothing.”
‘Have they been hacked?’
CBC News also spoke with TD patron Charlotte Mills, who lives in Victoria, B.C. As of Monday, she still couldn’t make e-transfer payments from her personal account.
Mills was initial alerted to a problem final week when she attempted to pay bills — including her lease — with electronic payments.
“I’m totally blocked,” pronounced Mills. “I can’t even name a recipient. we can’t do anything, and it’s unequivocally strange.”
To get answers, Mills visited a TD bank, called a patron caring line and reached out to TD around amicable media. She too believes she has never perceived a gratifying reason what’s function with her account.
“None of them are giving me unchanging information,” pronounced Mills. “I feel unequivocally disappointed. we only consternation what is unequivocally going on. Have they been hacked? Do we have to worry about this?”
Since Oct. 29, TD business have been angry about problems with e-transfer payments. The bank says a emanate has been resolved, yet business news otherwise. (Chris Wattie/Reuters)
CBC News reached out to TD both on Friday and Monday to get an update.
On Friday, a bank said that “a handful of customers” were still carrying problems even yet it has bound a glitches in a system.
“We unequivocally apologize for any disappointment or nuisance this has caused for a customers,” pronounced spokesperson Meghan Thomas in an email.
On Monday, she told us that issues associated to a payments height ascent have been resolved.
@TD_Canada My e-transfer is not operative today. we suspicion it was all fixed?
—
@RossDunn
Meanwhile on Monday, business still experiencing problems who reached out to TD on amicable media got a opposite response.
“We’re still operative to safeguard use is easy for all of a customers. Thank we for your continued patience,” a bank told one customer on Twitter.
Mills reached out to TD on Facebook and was told that a bank is still experiencing few problems with a online banking and that technicians are operative on regulating it as shortly as possible.
She says she also attempted job TD again that dusk yet couldn’t get by since a bank was carrying technical difficulties. “I only have to laugh,” she said.
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‘There’s a improved approach they could have dealt with this.’
– Charlotte Mills
Mills believes TD should have reached out to influenced business instead of withdrawal them scrambling for answers on their own.
“There’s a improved approach they could have dealt with this,” she said.
Arpasi agrees. “There is zero to let us know what’s happening,” she said. “They’re only stealing behind sealed doors.”
Last week, when a e-transfer problem was some-more widespread, CBC News listened from other influenced TD business who also complained about a miss of information from a bank.
We have regularly asked TD for criticism about this complaint, yet have not perceived a response.
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Article source: http://www.cbc.ca/news/business/td-bank-e-transfer-payment-customer-1.4386279?cmp=rss