{"id":94353,"date":"2017-10-05T22:33:48","date_gmt":"2017-10-05T22:33:48","guid":{"rendered":"http:\/\/usa.timesofnews.com\/phoenix-payroll-system-doomed-from-the-start-report.html"},"modified":"2017-10-05T22:33:48","modified_gmt":"2017-10-05T22:33:48","slug":"phoenix-payroll-system-doomed-from-the-start-report","status":"publish","type":"post","link":"https:\/\/usa.timesofnews.com\/breaking-news\/political\/phoenix-payroll-system-doomed-from-the-start-report.html","title":{"rendered":"Phoenix payroll system doomed from the start: report"},"content":{"rendered":"<p>A new\u00a0report published Thursday says a lack of proper definition, oversight and accountability plagued the government&#8217;s failed Phoenix payroll system from the start.\u00a0<\/p>\n<p>Private consulting company Goss Gilroy Inc.\u00a0was commissioned by the federal government to look into what went wrong with the pay modernization system.\u00a0It looked into the history of the pay transformation project between 2008 and April 2016 when the system was fully launched.\u00a0<\/p>\n<ul>\n<li><strong><a href=\"javascript:void(0)\">Phoenix business case doomed from start, experts say<\/a><\/strong><\/li>\n<\/ul>\n<p>While the report is highly critical of the Phoenix implementation, the authors give no advice on how to fix the broken\u00a0system right now.\u00a0<\/p>\n<p>For the past 18 months, tens of thousands of public servants have been underpaid, overpaid or not paid at all. Those problems are far from over.<\/p>\n<p>Back in 2011, the government decided to use customized, off-the-shelf software and consolidate a\u00a0pay centre in Miramichi, N.B. The plan was that the new technology and\u00a0centralized system would allow the government to lay off hundreds of compensation advisors across the country and eventually save about $700 million dollars.<\/p>\n<ul>\n<li><strong><a href=\"javascript:void(0)\">Phoenix creators helped build failed pay system&#8217;s business case<\/a><\/strong><\/li>\n<\/ul>\n<p>But once launched, the technology didn&#8217;t work as expected and\u00a0more compensation advisors and satellite pay centres had to be established.\u00a0<\/p>\n<p>To help address these issues, the minister in charge said they are\u00a0continuing to add\u00a0more people to manage the problem.<\/p>\n<p>&#8220;We are hiring additional employees at our pay centre and satellite locations to process pay transactions,&#8221; Carla Qualtrough, Minister of Public Services and Procurement Canada, said.<\/p>\n<p>She added that they are working to\u00a0&#8220;establish two new temporary pay offices to process transactions&#8221; in Charlottetown, P.E.I.\u00a0and Kirkland Lake, Ont.<\/p>\n<p>&#8220;Make no mistake, there is no easy or quick fix for the problems in the pay system,&#8221; Qualtrough continued. &#8220;The well-documented history provides the reasons we are here, but I&#8217;m not offering it as an excuse. The file is ours to fix and we will.&#8221;<\/p>\n<p class=\"figure-caption\"><strong class=\"spaced\">Question Period on Phoenix<\/strong>0:56<\/p>\n<p>The Goss\u00a0Gilroy\u00a0report found that while there were people inside government who had concerns about the unfolding Phoenix process\u00a0over the years, there was a fear to communicate those concerns.\u00a0<\/p>\n<p>The study team found that Public Services and Procurement Canada\u00a0in particular, and the Government of Canada generally, &#8220;is not open to risk.&#8221;<\/p>\n<p><a href=\"javascript:void(0)\">The report notes that Phoenix was a high-risk initiative and &#8220;the impacts of failure could be extremely significant.&#8221;<\/a>\u00a0It notes the lessons have not yet been learned, but it will be critical for the government to apply the lessons in future transformations.<\/p>\n<p>&#8220;Given that the Transformation\u00a0of Pay Administration was managed in a cultural environment that did not reward those who spoke truth to power (that is to identify and communicate problems)\u00a0and a tendency to believe those with good reputations, a strong oversight\/challenge function was needed.&#8221;\u00a0<\/p><\/p>\n<p>Article source: http:\/\/www.cbc.ca\/news\/canada\/ottawa\/phoenix-federal-government-report-lessons-1.4339476?cmp=rss<\/a>\r\n<\/p>","protected":false},"excerpt":{"rendered":"<p>A new\u00a0report published Thursday says a lack of proper definition, oversight and accountability plagued the government&#8217;s failed Phoenix payroll system from the start.\u00a0 Private consulting company Goss Gilroy Inc.\u00a0was commissioned by the federal government to look into what went wrong with the pay modernization system.\u00a0It looked into the history of the pay transformation project between [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[84],"class_list":["post-94353","post","type-post","status-publish","format-standard","hentry","category-political","tag-political"],"_links":{"self":[{"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/posts\/94353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/comments?post=94353"}],"version-history":[{"count":0,"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/posts\/94353\/revisions"}],"wp:attachment":[{"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/media?parent=94353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/categories?post=94353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usa.timesofnews.com\/breaking-news\/wp-json\/wp\/v2\/tags?post=94353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}