{"id":327318,"date":"2026-01-23T04:16:53","date_gmt":"2026-01-23T04:16:53","guid":{"rendered":"https:\/\/usa.timesofnews.com\/breaking-news\/breaking-news\/microsoft-investigating-outage-affecting-microsoft-365-outlook.html"},"modified":"2026-01-23T04:16:53","modified_gmt":"2026-01-23T04:16:53","slug":"microsoft-investigating-outage-affecting-microsoft-365-outlook","status":"publish","type":"post","link":"https:\/\/usa.timesofnews.com\/breaking-news\/breaking-news\/microsoft-investigating-outage-affecting-microsoft-365-outlook.html","title":{"rendered":"Microsoft investigating outage affecting Microsoft 365, Outlook"},"content":{"rendered":"
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Thousands of Microsoft customers reported difficulty Thursday accessing the technology company’s suite of Microsoft 365 services, including email platform Outlook, Teams and other tools.\u00a0<\/p>\n

Users started reporting problems accessing Microsoft applications on Thursday afternoon, according to Downdetector, a\u00a0site<\/a>\u00a0tracking website outages. Complaints spiked at around 3 p.m. ET, when 16,000 people said they were having trouble accessing Microsoft 365.\u00a0<\/p>\n

Microsoft acknowledged the problem, stating<\/a> on its website that “users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.”<\/p>\n

At 4:14 p.m. ET, Microsoft posted on X that it had “restored the affected infrastructure to a healthy state.” In a later post, however, the company said it was still “rebalancing traffic across all affected infrastructure to ensure the environment enters into a balanced state.”<\/p>\n

In a statement Thursday night, a Microsoft spokesperson told CBS News: “We are working to address a service functionality issue. A subset of customers may be intermittently impacted. For more information, please see updates via Microsoft 365 Status on X<\/a>.”<\/p>\n

As of late Thursday afternoon, some social media users were still complaining that they were unable to access Microsoft 365 tools. “We cannot even email. This is not fixed,” one person said<\/a> on X.<\/p>\n

Other users called on Microsoft to compensate customers for the outage, which they blamed for hampering their work.\u00a0<\/p>\n

Verizon last week offered affected customers a $20 credit after\u00a0a major service outage<\/a><\/span>\u00a0limited subscribers’ ability to use their wireless devices.<\/p>\n

In 2024, a botched update of CrowdStrike antivirus software caused global outages for Microsoft 365<\/a><\/span> users. The disruptions led to thousands of flight delays and cancellations, while hospitals, banks and other businesses around the world were also affected.\u00a0<\/p>\n

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\n Edited by<\/p>\n

Alain Sherter<\/a>\n <\/p>\n<\/section>\n

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