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As LAX ends curbside pickup, here’s how other airports are handling Uber, Lyft congestion

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  • Los Angeles International Airport is to move the pickup area for both taxi and ride-hailing app users away from the terminal curbsides to a new area, dubbed LAX-it, just east of Terminal 1.1 of 7
  • Passengers will be able to walk to the new LAX pickup area from some of the terminals, and a shuttle will pick up passengers at all terminals in a dedicated lane on the lower/arrivals level lane.2 of 7
  • LAX officials say getting from the airport to the pickup lot should be no more than 15 minutes (from most terminals), and exiting the terminal should be faster because drivers no longer must battle backups in the Central Terminal Area.3 of 7
  • In mid-November 2018, Austin-Bergstrom International Airport moved the pickup area for all taxis and ride-hailing app companies to the ground level of the airports rental car facility.4 of 7
  • At the end of October, Boston Logan International Airport plans to move both pickups and drop-offs for app ride passengers to new dedicated curb areas, shown in this rendering.5 of 7
  • Back in 2016, Seattle-Tacoma International Airport worked with ride-hailing app providers to move pickups inside the airport parking garage, adjacent to space set already set aside for other commercial ground transportation operators.6 of 7
  • As of June 5, 2019, San Francisco International Airport relocated all domestic terminal pickups for ride-hailing apps, including Uber, Lyftand Wingz, from the curbside to the 5th floor of the domestic hourly parking garage.7 of 7

no longer permitted to pick up at passengers at the curb.

“We have heard from our guests that the current system with ride pickups can be frustrating,” Keith Wilschetz said in a statement. Wilschetz is deputy executive director for operations and emergency management at Los Angeles World Airports, which operates LAX.

“Frustrating” is a polite way of describing how excruciating and time-consuming using a ride-hailing service at LAX can be. During peak times, app users now often spend upwards of 45 minutes to an hour between waiting for their ride to arrive curbside and sitting in traffic to get out of the Central Terminal Area.

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11. Eat and drink at LAX
LAX has 103 food and beverage locations, with many local brands and food trends represented; though sadly, you can’t get your In-and-Out Burger fix inside the airport.

Order online: A number of eateries at LAX  offer you the ability to order your food online andn grab it when you get to the terminal.  If there’s unexpectedly long wait to check your bag or go through security, ordering online could be the difference between a satisfying supper and having to rely on peanuts and biscotti because there wasn’t enough time to stop for food.

Among the dining highlights waiting for you beyond security:Terminal 1: Trejo’s Tacos, Urth Caffe, Cassell’s Hamburgers
Terminal 2: Built (Custom Burgers), Barney’s Beanery, SeaLegs Wine Bars
Terminal 3: Ashland Hill, Earthbar
Terminal 4: Cole’s, Homeboy Bakery
Terminal 5: Ford’s Filling Station, Lemonade, The Original Farmers Market
Terminal 6: Blu2o, Earthbar, Osterio by Fabio Vivian
Terminal 7: Ashland Hill, B Grill by BOA Steakhouse
Terminal 8: Engine Co. No. 28
TBIT: Chaya Sushi, James’ Beach, ink.sack
  Los Angeles International Airport

  • Los Angeles International Airport (LAX) is the fourth-busiest airport in the world and second busiest in the United States. The airport served more than 87.5 million passengers in 2018.LAX offers an average of 700 daily nonstop flights to 109 cities in the U.S. and 1,281 weekly nonstop flights to 93 markets in 47 countries on 69 commercial airlines. A list of airlines and their terminal locations is listed here. So, yes, you can get there from here.1 of 16
  • Connect with LAX Address: LAX is located at 1 World Way, Los Angeles, CA 90045.General information: (855) 463-5252; Website: https://www.flylax.com/Terminal mapsTwitter; Instagram; Facebook; YouTube.2 of 16
  • Checkpoint savvy Each terminal at LAX has its own TSA checkpoint. Real-time security checkpoint wait time information is available online or via Twitter at: @FlyLAXstats.  Wait time information is refreshed every 15 minutes.3 of 16
  • Getting around LAX In addition to walking through underground tunnels and walkways, passengers can get around LAX via courtesy shuttle bus. The A route between terminals operates 24 hours a day, 7 days a week and runs every 10 minutes. Shuttles also run to Economy Parking Lot E,  the Metro Green Line Aviation Station (Shuttle G) and the LAX City Bus Center. Real time monitoring of the LAX City Bus Center Route, Route A and Route G is available at www.ridelax.com.4 of 16
  • Getting to and from LAX LAX offers live traffic information maps. Rental car information is available here. Ground transportation options at LAX include taxis, shared ride vans, scheduled buses, the LAX FlyAway Bus, public transportation and ride-hailing services Lyft, Uber and Opoli. Additional information about services and pick-up locations is located here.5 of 16
  • Parking at LAXLAX has parking at eight structures in the Central Terminal Area and at Economy Lot E, located on 111th Street. Information on parking rates and real-time availability is available here. All parking lots except Economy Lot E offer free parking for the first 15 minutes. LAX also has a free 24-hour cell phone waiting lot at the corner of Vicksburg Avenue and 96th Street.6 of 16
  • Get connected at LAXLAX offer travelers unlimited free Wi-Fi access. Higher-speed, premium access Wi-Fi is also available for a fee. Find more information about logging in with both Wi-Fi options here.7 of 16
  • Pet relief areas at LAX Relief areas for service animals and pets are available beyond screening at all LAX terminals.  There are also several outdoor locations, including between Terminals 1 and 2, between Parking Structures P-5 and P-6 and next to Terminals 8.8 of 16
  • LAX and KidsLAX Beach is a play area for children located near the food court in the Tom Bradley International Terminal. Open to kids ages 2 to 8, the play space has soft, sculpted foam pieces resembling waves, surfboards, beach toys and dolphins.Nursing stations are available in each terminal. T1: by Gate 13; T2: Between Gates 21B  23; Terminal 3: By The Parlor; T4: by Sunglass Hut; T5: Across from Food Court; T6: by Gate 64B; Terminal 7/8: by Ashland Hill; TBIT: Across from Vanilla Bake Shop by Gate 150.9 of 16
  • 10. Lounges at LAX LAX has more than 20 lounges throughout the terminals representing more than a dozen airlines and airline alliances.  A VIP terminal (The Private Suite) offers members and non-members private TSA screening, private suites, terminal-to-aircraft service and a variety of other celebrity-worthy perks. Fees apply. Airline or airline alliance lounge access is usually available to travelers holding first or business class tickets and travelers who pay a fee. Priority Pass and some credit cards also provide lounge access. Contact your airline for lounge locations at LAX.10 of 16
  • 11. Eat and drink at LAX LAX has 103 food and beverage locations, with many local brands represented, including: T1: Trejos Tacos, Urth Caffe, Cassells Hamburgers; T2: Built (Custom Burgers), Barneys Beanery, SeaLegs Wine Bars; T3: Ashland Hill, Earthbar; T4: Coles, Homeboy Bakery; T5: Fords Filling Station, Lemonade, The Original Farmers Market; Rock  Brews Bar  Grill; T6: Blu2o, Earthbar, Osterio by Fabio Vivian; T7: Ashland Hill, B Grill by BOA Steakhouse, The Counter Custom Built Burgers; T8: Engine Co. No. 28; TBIT: Chaya Sushi, James Beach, ink.sack.11 of 16
  • 12. Shop at LAX LAX offers almost 100 retail shops, including 11 duty-free locations.  Some highlights include I Love L.A. (T1); SOL Surf (T1); The Bead Factory (baubles, costume jewelry; TBIT); LA Original (Terminal 1 and TBIT), Book Soup Bookstore (TBIT), Fred Segal (fashion; TBIT),  See a full list of shops at LAX here.12 of 16
  • 13. Therapy dogs at LAX  Therapy dogs and their handlers roam the LAX terminals as part of the Pets Unstressing Passengers (PUP) program to engage with passengers and offer a stress-busting diversion. The PUPs and their owners volunteer their time at LAX and the teams are registered with Therapy Dogs Inc.13 of 16
  • Art and music at LAX The LAX Art Program offers a robust mix of permanent artworks, more than 20 temporary art installations and exhibitions and a variety of music performances and other performing arts events throughout the year.14 of 16
  • USO at LAX The Bob Hope USO at LAX is located on the ground floor of the historic LAX Theme Building  and is open 24 hours, 7 days a week. Amenities include a snack bar, dining room, nap area, family zone with play area, private family rooms, big screen TV lounge and movie theater and more.15 of 16
  • Flight Path Museum and other amenities near LAX The Flight Path Museum and Learning Center is located on the south side of the airport and houses a large collection of material related to the history of LAX and commercial aviation. Suggested donation: $5. Hours and more info here LAX is close to a number of beaches, including the adjacent Dockweiler Beach, Venice Beach to the north and Manhattan Beach to the south. A branch of In-N-Out Burger, popular with avgeeks and plane spotters, is near LAX at 9149 Sepulveda Blvd. There are no hotels on LAX property, but this list includes many that are nearby.16 of 16

At LAX, bad curbside traffic is about to get worse as the airport construction associated with terminal redevelopment and the new automated people mover begins.

“We will be losing more than 30% of our curb front, so doing nothing is not an option,” LAX spokesman Heath Montgomery said.

The solution at LAX is to move the pickup area for both taxi and ride app users away from the terminal curbsides entirely to a new area, dubbed “LAX-it,” just east of Terminal 1.

Passengers will be able to walk to the new pickup area from some of the terminals, and a shuttle will pick up passengers at all terminals in a dedicated lane on the lower/arrivals level lane.

LAX officials say getting from the airport to the pickup lot should be no more than 15 minutes (from most terminals), and exiting the terminal should be faster because drivers no longer must battle backups in the Central Terminal Area.

Once it rolls out at the end of the month, the LAX-it system will no doubt need some tweaks.

For now, some passengers are worried the new system will be confusing and pickup time will be no shorter than it is now. In a statement, Lyft said it looks forward to working with LAX on providing “the best possible pickup and drop-off experience for all users,” but Uber outlined its long list of concerns with the plan in a letter to airport officials.

How do other airports tackle curbside congestion?  

Uber and Lyft both have sections of their websites dedicated to helping riders and drivers navigate the complexities of airport pickups. Here’s how some major airports have worked to make the process easier while addressing issues of curbside congestion: 

Seattle: In 2016, Seattle-Tacoma International Airport worked with ride-hailing app providers to move pickups inside the airport parking garage, adjacent to space already set aside for other commercial ground transportation operators.

“We have since made traffic flow process improvements,” SEA spokeswoman Kate Hudson said. “We’re lucky in Washington state that cars must have front and rear license plates as it allows passengers to locate their vehicle from both angles.”

The Port of Seattle staffs the ride-hailing pickup area and contracts for additional ambassadors during peak times. 

San Francisco: With a goal of diverting at least 45% of ride-hailing pic-up activity away from the terminal roadways, in summer 2018 San Francisco International Airport relocated pickups for Uber Pool, Express Pool and Lyft’s shared categories to the domestic parking garage. And in March, Uber X and Lyft offered their customers the option to be picked up in the Airport’s Domestic Hourly Garage at $3 less than the curbside rate.

“To date, these measures have only shifted about 21% of [ride-hailed] pickup activity off the terminal roadways, falling short of the 45% diversion rate,” said SFO spokesman Doug Yakel, so as of June 5, SFO relocated all domestic terminal pickups for ride-hailing apps, including Uber, Lyft and Wingz, from the curbside to the domestic hourly parking garage.

Austin, Texas: In mid-November, Austin-Bergstrom International Airport moved the pickup area for all taxis and ride-hailing companies to the ground level of the airport’s rental car facility.

“In the new space, dedicated taxi lanes are to the immediate left, while three ride share pickup lanes are on the right,” AUS spokesman Bryce Dubee said. “The three ride share lanes are color-coded in blue, red and yellow with corresponding numbers 1-4 so that both passengers and drivers have a specific spot to meet up.”

The overall walking distance is about 750 feet, so before the switch was made, the airport purchased four ADA-compliant 12-passenger electric shuttles to provide transport between lower-level locations and also leased an electric autonomous vehicle to transport passengers on the upper level of the garage.

Boston: At the end of this month Boston Logan International Airport will move both pickups and drop-offs for app ride passengers to new dedicated curb areas.

“The new areas – conveniently located in the Central Parking – will be protected from the weather, brightly lit and connected to all terminals via moving walkways,” BOS spokeswoman Samantha Decker said. “The new areas will also provide all the services passengers expect, including luggage carts, wheelchair services and bag-check service.”

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J.D. Power has released its 2019 rankings for “mega,” “large” and “medium” airports across North America for overall passenger satisfaction. The satisfaction score, out of 1,000 points, is based on the following factors: terminal facilities, airport accessibility, baggage claim, security check, check-in/baggage check and customer amenities (food, beverage and retail). This is the 14th year that J.D. Power has completed its North America Airport Satisfaction Study. Scroll through to see the top five airports in each category, and check out the full list here Getty Images

  • J.D. Power has released its 2019 rankings for mega, large and medium airports across North America for overall passenger satisfaction. The satisfaction score, out of 1,000 points, is based on the following factors: terminal facilities, airport accessibility, baggage claim, security check, baggage check and customer amenities (food, beverage, shopping). This is the 14th year that J.D. Power has completed its North America Airport Satisfaction Study.1 of 16
  • #1 Mega Airport: Detroit Metropolitan Wayne County Airport. Score: 786.The Mega Airport category included all airports that see 33 million passengers or more each year.2 of 16
  • #2 Mega Airport: Minneapolis-Saint Paul International Airport/Wold. Score: 779.3 of 16
  • #3 Mega Airport (tie): McCarran International Airport. Score: 777.4 of 16
  • Orlando International Airport5 of 16
  • 11. Dallas Fort Worth International Airport (DFW)Average wait time:  XWorst times to arrive:  XWorst maximum wait time:  X6 of 16
  • #1 Large Airport: Portland International Airport. Score: 833.The Large Airport category included airports that saw between 10 and 32.9 million passengers per year.7 of 16
  • #2 Large Airport: Dallas Love Field. Score: 826.8 of 16
  • #3 Large Airport: Tampa International Airport. Score: 822.9 of 16
  • #4 Large Airport: John Wayne Airport, Orange County. Score: 815.10 of 16
  • #5 Large Airport: Raleigh-Durham International Airport. Score: 804.11 of 16
  • 9. Indianapolis International Airport (IND)12 of 16
  • Holiday travel season at JIA.13 of 16
  • Buffalo Niagara International Airport.14 of 16
  • 5. Southwest Florida International Airport, Fort Myers, Florida (RSW)15 of 16
  • No. 5 Medium Airport: Palm Beach International Airport. Score: 814.16 of 16

Article source: http://rssfeeds.usatoday.com/~/607596568/0/usatodaycomtravel-topstories~As-LAX-ends-curbside-pickup-heres-how-other-airports-are-handling-Uber-Lyft-congestion/

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