Pixel 2 XL screen burn-in issue being investigated by Google

Owners of the Pixel 2 XL are saying their phones are experiencing severe screen burn-in just days in. Both review units for the media and retail units for the public are confirmed to be experiencing the issue.

The image above, which comes from Alex Dobie of Android Central, shows the on-screen navigation buttons shown on the Pixel 2 XL’s display when they shouldn’t actually be there.

Experiencing screen burn-in on an OLED panel is far from a shock; however, the affected devices have been used for about seven days. It’s more common for screen burn-in to occur months or a year later. Google was told by multiple outlets about the issue, and an investigation has been launched.

Here’s part of what a spokesperson told The Verge:

“We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report.”

What Google will do in response to all of these problems is unclear. The company could consider halting production and collect affected units in order to provide phones that meet expectations.

Prior to confirming it’s looking into the screen burn-in issue, Google boasted about the “advanced POLED technology” in the Pixel 2 XL’s display. Everything can look good on paper but it’s certainly not appearing that way for consumers. Many of them have decided to return their Pixel 2 XL or, if they haven’t received theirs yet, cancel pre-orders.

If Google wants to price a phone at $849, the Pixel 2 XL should be flawless.

Article source: https://www.technobuffalo.com/2017/10/23/pixel-2-xl-screen-burn-in-issue-being-investigated-by-google/