Walmart eases the pain of returning online purchases

“We know that returning an item and waiting for a refund, especially for a product purchased online, isn’t always seamless, so we’ve completely transformed the process for our customers – whether they are shopping in stores or at Walmart.com,” said Daniel Eckert, senior vice president, Walmart Services and Digital Acceleration, Walmart U.S. “By leveraging our physical stores and the Walmart app, we’re changing the returns game in ways that only Walmart can do. Throughout the year, we’ve added features to our app to make it an even more powerful, time-saving tool for our customers shopping online and in our stores; Mobile Express Returns is our latest enhancement.”

Walmart has been focusing a lot of attention in 2017 on its mobile app. Previously the company added Mobile Express Money Services to the software, which is now available chainwide. The company is still rolling out its Mobile Express Pharmacy to additional locations.

With Amazon purchasing the Whole Foods chain, it definitely appears that the lines between online shopping and traditional brick-and-mortar locations are blurring more and more.

 

Article source: https://www.technobuffalo.com/2017/10/09/walmart-eases-the-pain-of-returning-online-purchases/