Flight delayed or canceled? What you need to know and what airlines owe travelers.
Sarah Cannon was ready to start her vacation last summer on Hawaii’s big island. She, along with her in-laws, her husband and their three kids, was ticketed to fly nonstop from Denver to Kona for about a week in the tropics.
Instead, Cannon and her family got to experience a winding journey that involved mechanical issues, three different airplanes, multiple flight crews, an extra layover in California and a series of incremental delays that ultimately added up to almost 24 hours.