Whole Foods Co-CEOs Admit To Overcharging Customers

July 02, 2015
Los Angeles

Consumer trust in Whole Foods Market was cracked final week when a New York City supervision review suggested that a supermarket had been systematically overcharging customers

In a two-minute-long YouTube video, that we can watch above, Whole Foods co-CEOs John Mackey and Walter Robb apologized for what they call “certain pricing issues in a New York City stores.”

“Straight up, we done some mistakes,” Robb said. “We wanna possess that and tell we what we’re doing about it.”

Mackey pronounced a overcharging resulted from “a very, really tiny commission of mis-weighing errors” on equipment such as sandwiches and fresh-cut fruit in Whole Foods’ prepared dishes departments.

“We know they’re unintended since a mistakes are both in a customer’s preference and infrequently not in a customer’s favor,” Robb explained. “It’s distinct infrequently that mistakes are made. They’re inadvertent, though they do happen, since it’s a hands-on proceed to bringing we a uninformed food.”

The dual executives went on to announce several stairs a sequence is creation to safeguard such mistakes “never happen.” Whole Foods, they said, will start training a employees in a correct weighing procedures some-more thoroughly, and will sinecure a third-party auditor to guard a efficiency of this training. In addition, Mackey speedy business to ask cashiers to “check on” a weight of any product that they think might have been mislabeled.

“If there’s a mistake that’s not in your favor,” Mackey said, “we guarantee to give we that object for free.”

It’s positively a start. But deliberation that a New York City commentary mirrored formula of a identical review in southern California